Florence has 25 years of experience working with individuals with intellectual or developmental disabilities (I/DD) and their families, as well as staff in schools and community-based settings. Specifically, she specializes in preparing GoodLife staff to deliver treatment to individuals with disabilities and examining the effects of systems-level interventions on staff performance with the goals of improving service quality. A Board-Certified Behavior Analyst, Florence is presently an Associate Professor in and Chairperson of the Department of Applied Behavioral Science at the University of Kansas where she directs the Performance Management Laboratory. Her research examines effective and efficient staff training and performance improvement practices. She also conducts translational research in on-campus laboratory facilities. Florence is published on a variety of topics including training, performance management, assessment, and intervention. She has been an Associate Editor for Journal of Applied Behavior Analysis, Journal of Behavioral Education and Behavior Analysis in Practice and served on the editorial boards of several other journals. Florence co-edited the books Handbook of Crisis Intervention for Individuals with Developmental Disabilities and Bridging the Gap Between Science and Practice in Autism Service Delivery. Florence received a Ph.D. in School Psychology from Syracuse University. She also completed a clinical post-doctoral fellowship at the Institute for Child Development and a pre-doctoral internship in Clinical Psychology at the May Center for Education and Neurorehabilitation and the May Center for Child Development.