As we face an unprecedented national health crisis we have no doubt that service providers (like us) are necessarily shining a huge spotlight on their systems, policies, and infrastructure. We are asking challenging questions like: Just how equipped are we to weather this storm? Are we as nimble as we hoped? As stable? Where do we face the greatest threats to our client’s safety?
While we can’t predict the future, we–like many of you–are trusting in our unique strengths and key partnerships to help us aggressively manage crises. This is an extremely dynamic situation, but our mission remains the same and the safety of those we serve and employ has never been more important.
Small changes, big impact
So far, we’ve discovered that while many service industries face closures prompting layoffs, our ability to safely protect and provide high-quality care for our residents is a job that won’t stop. Staff capacity and stability are critical, however, even with the influx of hourly employees looking for work, we can’t deny that school closures and general uncertainty continue to threaten the direct support workforce. We’re working to help.
GoodLife’s approach to recruiting is leveraging existing employees and friends as a key referral source. We are also reminding applicants that our agency-wide strategy to keep clients safe means keeping employees safe, too. Combined with our unique labor strategies, GoodLife homes are small and staffed with the fewest number of different people involved in care, thereby reducing exposure and helping to stop the spread of infectious disease.
The value of connected communities
GoodLife is also relying heavily on the strength of iLink, our remote support infrastructure, to ensure the health, behavioral, case management, and social needs of clients and staff are met while we necessarily distance and isolate. The value of remote care has never been more clear. iLink uniquely goes beyond software to offer a comprehensive approach to care that safely delivers the right help, at the right time, in the right place.
We can’t deny that this is an uncertain time when so much is unknown. Strong partnerships are vital as we weather this storm and work to restore our communities. We are here for you. We encourage you to lean on your own strengths and we hope you consider us a partner–because that’s how we see you. Let’s go far, together.